FAQs

We attempt to keep all advertised items on the shelf ready for delivery within 2-3 working days to the U.K. mainland. However, we will inform you of the delay, and the expected delivery date should your order be out of stock. Should this not be acceptable, we will offer you a choice of cancellation or a refund.

The relevant courier company will be contacted to establish the facts. Fortunately, up to date, we have had very few lost or damaged parcels. Our customer support representative will handle the case; we endeavour to find an amicable solution as quickly as possible. We will not be liable for goods sent out that are either lost or delayed by any of the dispatch methods we choose. Any claims will be taken up with the relevant courier company.

Parcels can be sent anywhere in the world. We need to know your contact details and delivery requests to find the best options.

This is a costly service but can be arranged if you request.

Parcels in the U.K. mainland are sent out for a next working day delivery with an expected delivery time between 9.00 am and 6.00 pm. Please let us know when placing your order if you require an earlier delivery. For all other areas, you will be given options of charges and delivery times that suit you.

Please give us your “safe space” or an alternative address if you will not be in. If this has not been pre-arranged, you will be carded, and the parcel returned to the depot. You will then need to contact the depot for another delivery date which could incur extra charges.

With APC/TWC for a next working day delivery within the U.K. mainland. Should you be out of this area, we would use Transglobal Express and then use one of the recognised courier companies. They will request proof of receipt signature.

A form that we request you fill in and return with the old unit/s. It allows us to allocate the necessary credit and refunds to you.

Please return your old units within 15 days of invoice date. If you will not be able to do this, please request an extension. Should old units not be returned within 15 days the surcharge might not be refunded.

The onus is on you to return your old units to us. You will either have to arrange postage or a courier, for example, www.parcel2go.com. Alternatively, we can arrange a collection from you, but this will be chargeable to you. Please fill in the Surcharge Refund form and return this with old unit/s.

Old units returned must have no damage caused by overheating, being chiselled, smashed, bent, distorted, heavily corroded, stripped, or missing parts. The old units should not have had acid, water or other aggressive chemicals present. Should a unit be damaged, as above, the surcharge price as indicated on your original invoice and return note will be charged to you.

An amount we charge you at the time of your purchase, which we will refund you when you return the old unit/s. Please return these in good condition. Should the unit/s be damaged, you will not receive the Surcharge.

It is a part we supply either new or as a repaired item in exchange for your old original unit. We could send this out to you before you return your unit, but then we would charge you a refundable surcharge.